Terms of Service
Introduction
Soogie is operated by Soogie.ae, Trade Licence No. 1624279, issued by Dubai Department of Economy and Tourism, Dubai, UAE.
Prohibited categories
The following businesses and product categories are not permitted on Soogie.
Business types
- — Franchises, chains or international brand branches
- — Resellers of third party branded products
- — Businesses not founded in the UAE
- — Dropshipping businesses
- — Multi-level marketing (MLM) businesses
Product categories
- — Alcohol and tobacco products
- — Pharmaceutical drugs and controlled substances
- — Weapons, firearms and ammunition
- — Counterfeit or replica products
- — Adult content or services
- — Gambling or lottery services
- — Financial services or investment products
- — Products making unverified medical or health claims
- — Endangered animal products
- — Any product or service illegal under UAE law
If you are unsure whether your business or product is permitted on Soogie contact us at hello@soogie.ae before applying.
Refunds, Returns and Wallet Deductions
الاستردادات والإرجاع وخصومات المحفظة
Sellers are responsible for ensuring accurate listings, adequate stock levels, and quality that meets customer expectations. When a refund is determined to be the seller's fault, deductions are made from the seller's Soogie Wallet.
يتحمّل البائعون مسؤولية ضمان دقة القوائم، ومستويات المخزون الكافية، والجودة التي تلبي توقعات العميل. عندما يتم تحديد أن الاسترداد بسبب خطأ البائع، يتم خصم المبالغ من محفظة سوقي الخاصة بالبائع.
Seller responsibilities — wallet deductions apply for
مسؤوليات البائع — تُطبّق خصومات المحفظة في الحالات التالية
— The item sent is incorrect, not as described, or does not match the listing.
المنتج المرسل غير صحيح، أو لا يطابق الوصف، أو لا يتوافق مع القائمة.
— The order was accepted when no stock was available.
تم قبول الطلب عند عدم توفر المخزون.
— The quality of the product or service is below an acceptable standard.
جودة المنتج أو الخدمة دون المعيار المقبول.
— Any seller-fault determination made by Soogie after investigation.
أي تحديد من سوقي بأن الاسترداد بسبب خطأ البائع بعد التحقق.
Deductions from seller wallet in these cases
خصومات من محفظة البائع في هذه الحالات
— The full order value refunded to the customer.
قيمة الطلب بالكامل مستردة للعميل.
— The Mamo payment processing fee (2.7% + AED 1 + 5% VAT).
رسوم معالجة الدفع من مامو (2.7% + 1 درهم + 5% ضريبة القيمة المضافة).
— The Tawseel delivery cost where applicable (AED 15.75 including VAT).
تكلفة التوصيل من توسيل حيثما ينطبق (15.75 درهم شاملة ضريبة القيمة المضافة).
— The Soogie service fee.
رسوم خدمة سوقي.
Seller is not responsible for
البائع غير مسؤول عن
— The customer changing their mind after placing the order.
تغيّر العميل رأيه بعد تقديم الطلب.
— The customer providing an incorrect or incomplete delivery address.
العميل يقدم عنوان توصيل غير صحيح أو غير مكتمل.
— The customer being unavailable to receive the delivery.
العميل غير متاح لاستلام التوصيل.
— Customer disputes raised more than 48 hours after confirmed delivery.
النزاعات المقدمة من العميل بعد أكثر من 48 ساعة من تأكيد التوصيل.
Soogie reserves the right to suspend or terminate seller accounts with repeated refund incidents.
تحتفظ سوقي بالحق في تعليق أو إنهاء حسابات البائعين في حال تكرار حوادث الاسترداد.
Cancellation policy
Customers may cancel orders within 2 minutes of placement provided the seller has not begun preparation. Approved cancellations receive a full refund to the original payment method within 3–5 business days. Soogie reserves the right to decline cancellation requests where preparation has commenced.
See our full Cancellation Policy for details.
Intellectual property
AI-generated content produced through Profile Polish, Daily Edit, and Soogie Magazine features — including taglines, brand stories, and product descriptions — is owned by the seller for whom it was created. Soogie retains the right to display this content on the platform. Sellers retain full ownership of original photos and brand assets uploaded to Soogie.
Prohibited sellers
The following are prohibited from selling on Soogie: resellers of third-party products, dropshippers, brands without a valid UAE trade licence, and brands not founded and operated in the UAE.
Sellers may not list, promote, or reference alcoholic beverages or alcohol-related services on Soogie. Establishments that serve alcohol may list non-alcoholic menu items only. Any listing containing references to alcohol, cocktails, wine, beer, spirits, or bar services will be rejected.
Dispute resolution
All disputes arising from use of Soogie are governed by the laws of the United Arab Emirates. Parties agree to submit to the jurisdiction of the DIFC Courts for resolution of any disputes.